Frequently Asked Questions and Answers Through the Unified Information System "eOtinish"

The Department of Energy and Housing and Communal Services of Kyzylorda Region receives frequently asked questions and provides corresponding answers.

Question about the calibration of the meter

Question: When does the consumer need to perform calibration of the electric energy meter?

Answer: According to the Rules for the Use of Electric Energy, electric energy meters are subject to periodic calibration within the time frames established by legislation. If the consumer or the energy supply organization has doubts about the correct operation of the meter, at the request of either party, an unscheduled calibration can be conducted at any time. If the results of the unscheduled calibration confirm the meter's functionality, the costs for conducting the calibration, including its dismantling and subsequent installation, are borne by the party that initiated the unscheduled calibration.

Question about payment for electric energy

Question: How is the payment for electric energy made?

Answer: Currently, in Kyzylorda Region, payment acceptance is carried out through the unified payment document of JSC "ALSECO". Consumers can make payments through the ALSECO mobile application or by selecting the ALSECO system in the "Payments" section of the Kaspi.kz application.

Transmitted by ЖКХ24 with reference to the website of the Department of Energy and Housing and Communal Services of Kyzylorda Region.

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