Over Three Thousand Calls Daily: How the 112 Dispatch Service Operates in Astana

Every day, the 112 dispatch service in Astana fields over three thousand calls, most of which involve the need for emergency rescue operations. Staff are on hand around the clock to take calls and swiftly relay information to the appropriate emergency services. An automated system, "Kөmek 112", is used to monitor requests, as reported by the official website of the capital's mayor's office.

The center handles calls pertinent to services 103, 109, 102, as well as 112. Information is then promptly transmitted via radio to the relevant units. For instance, when a fire report is received, orders are given for fire engines to be dispatched. All calls are monitored from the moment emergency vehicles leave the garage until they arrive at the scene and the fire is fully extinguished. Emergency rescue operations are also frequently conducted in suburban areas," explained Zaure Zhukeshova, the head of the Fire Communication Point at Astana's Department of Emergency Situations Planning and Operations Center.

Dispatch work is organized in shifts. Each shift takes over at 08:00.

At 08:00, shift changes occur, and we take over duty. Calls that come in relate not only to services 112 and 101 but also to ambulance and police services. Every call can be a matter of life or death, so we handle and process all inquiries, forwarding them to the designated emergency services," said Aidan Ilyasova, a dispatcher at the Fire Communication Point.

The dispatch service employs the "Kөmek 112" automated system, where calls are logged automatically, and incident locations are identified promptly.

reports ЖКХ24 citing the Astana mayor's office website.

Photo: gov.kz