Over 2,200 Requests from Astana Residents Submitted via TazaQazBot Since Beginning of the Year

In the capital, efforts to receive and process residents' requests via the TazaQazBot Telegram chatbot are actively ongoing. Since the start of 2026, the online platform has received 2,227 requests, of which 1,995 have already been addressed, reports the official website of the Astana city administration.

The majority of citizen inquiries relate to area improvement, street lighting, road repairs, green space development, and the removal of unauthorized dumpsites. All applications are processed within set deadlines, minimizing inconvenience for residents. One of the key benefits of digital services is process transparency. Users can track their request status at each stage, and upon completion, receive a photographic report and the opportunity to assess the quality of the work done.

All requests are categorized into 24 types, ranging from territory cleaning and waste removal to road repairs, lighting, greening, and cleaning of water bodies. This ensures efficient routing of requests to the appropriate services. TazaQazBot clearly demonstrates that digital services significantly enhance interaction between residents and the government, allowing for prompt problem response, increasing the effectiveness of city administrations, and achieving tangible results in maintaining order within both the city and the nation. TazaQazBot is an effective tool for creating a comfortable urban environment.

reports ЖКХ24 citing the Astana city administration website.

Photo: gov.kz