Since the beginning of 2026, residents of Astana have submitted over 2,000 requests through the TazaQazBot chatbot, which operates on the Telegram messenger platform. This tool is crucial for enhancing the efficiency of the akimat's work and improving communication between residents and the government.

The online platform received 2,164 requests, of which 1,937 have been successfully processed, as reported by the official website of Astana's akimat.

Most requests focus on issues such as urban area maintenance, lighting, road repairs, landscaping, and waste removal. All submissions are processed within set time frames, helping to minimize potential inconveniences for residents.

One of the main advantages of digital services is the transparency of processes. Users can track the progress of their requests at every stage. Upon completion, they receive a photographic report and the opportunity to evaluate the quality of the services provided.

Requests are categorized into 24 types — ranging from territory cleaning and waste collection to road repairs, lighting, landscaping, and waterway cleaning. This categorization helps channel requests more efficiently to the appropriate services.

The TazaQazBot digital services have demonstrated their effectiveness in improving communication between residents and the government, accelerating response times to emerging issues, and achieving tangible results in maintaining order in the city and across the country.

TazaQazBot is an important tool for creating a comfortable urban environment.

reported by ЖКХ24 with reference to the Astana Akimat website.

Photo: gov.kz

This year, work will commence to supply gas to 31 villages in Aksu District, increasing the number of residents in Zhetisu Region who use natural gas to 518,000 people.

According to Beibit Isabayev, the regional akim, once the gasification projects are completed in 84 settlements across Aksu, Sarkand, and Alakol Districts, the region's gasification level will reach 93.8%. This information was shared during a meeting with residents of the Aksu District.

Currently, 110 settlements, including the Panfilov District, are connected to natural gas. By the end of the year, work in an additional 16 villages will be completed, increasing this figure to 74%.

"Last year marked the completion of the main gas pipeline 'Taldykorgan – Usharal,' along with the development of project estimates to provide natural gas to settlements in Aksu, Sarkand, and Alakol Districts. This year, funding from the Infrastructure Development Fund is allocated to initiate these works. Specifically, this year we will start work to connect gas to 31 villages in Aksu District, and next year, we will finalize them," noted B. Isabayev.

Additionally, during the meeting, discussions were held on ensuring the supply of drinking water. This year, work is underway in 11 settlements in the region, with 8 projects slated for completion by year-end and 3 to continue into the next year.

In Aksu District, the centralized provision of drinking water stands at 99.7%. Ongoing repair work is being conducted on the water supply networks in the villages of Bayterek, Altynaryk, Kopa, and Aktogan.

To reduce electricity expenses and ensure a stable supply of drinking water, funds from the regional budget will be allocated next year for the installation of solar panels in the village of Zhansugurov, where water is drawn from 3 wells.

In conclusion, it is noted that currently, 93% of the settlements in the Zhetisu Region are supplied with clean drinking water.

This report is provided by Utilities24 citing the website of the Department of Energy and Housing and Utilities of the Zhetisu Region.

Photo: gov.kz